Return & Refund Policy

This policy explains how TermHarbor, LLC handles cancellations, refunds, renewals, and failed payments for TermHarbor subscriptions. It applies to all paid plans purchased through our website. Custom enterprise agreements may contain superseding terms.

Subscription refunds

Self-serve subscription fees are paid in advance for the upcoming billing period (monthly or annual). Prorated refunds are available within the first 30 days of an annual term. Outside that window, subscription fees are non-refundable for the period already paid. To request a prorated refund, contact support@termharbor.com within the first 30 days of the annual term.

Annual prepayment receives a 15% discount. Annual plans are billed as a single prepayment for the term.

Cancellation

Subscriptions require a 30-day cancellation notice. Notice takes effect 30 days after we receive it. You can start a cancellation at any time from Settings → Billing. Your workspace remains active through the notice period and the end of the current paid period. Outside the 30-day annual refund window, we do not pro-rate partial-period cancellations.

Renewal billing

Subscriptions renew automatically at the end of each billing period using the payment method on file. We send a renewal reminder before each annual renewal so you can review or cancel in advance. Monthly renewals do not include a separate reminder email; cancel any time before the renewal date to stop the next charge.

Failed payments

If a renewal payment fails, we will retry the charge over the following days and notify the workspace billing contact. If payment cannot be collected after the retry window, the workspace is moved to a read-only state until billing is restored. Stored contract data is preserved for at least 30 days during this state.

Payments and purchase orders

Payments are processed by Stripe via its API. Card details are handled by Stripe and never stored by TermHarbor. Purchase-order billing is available on Enterprise only. Growth and Professional plans are billed by card through Stripe.

Service levels

A contractual 99.9% uptime SLA is available on Enterprise only. Growth and Professional support is best effort unless a separate written agreement says otherwise.

Enterprise and custom agreements

Enterprise plans, custom contracts, and order forms are governed by their own signed agreement. Refund, cancellation, and renewal terms in those agreements supersede this policy. Talk to your account contact or email sales@termharbor.com for changes.

Disputes and chargebacks

Before initiating a chargeback, please contact support@termharbor.com so we can resolve the issue directly. Chargebacks filed without prior contact may suspend the workspace pending resolution.

Contact

Billing questions: billing@termharbor.com
Mailing address: TermHarbor, LLC, 2609 Technology Dr Ste 100, Plano, TX 75074, United States
Phone: +1 (469) 124-2275