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Terms of Service

The agreement between you and TermHarbor, LLC for use of the TermHarbor platform.

Last updated May 13, 2026

1. Introduction and agreement

These Terms of Service (the “Terms”) govern your access to and use of the TermHarbor website at termharbor.com, the TermHarbor application, AI contract review workflows, clause analysis, obligation tracking, renewal monitoring, reporting, and any related services (collectively, the “Service”) provided by TermHarbor, LLC (“we”, “us”, “our”), a limited liability company formed in Delaware, United States with a registered business address at 2609 Technology Dr Ste 100, Plano, TX 75074, United States.

By creating an account, accessing the Service, or clicking to accept these Terms, you agree to be bound by them. If you are accepting these Terms on behalf of an organization, you represent that you have authority to bind that organization, and “you” refers to that organization.

If you do not agree to these Terms, do not use the Service.

2. Eligibility and accounts

  • Accurate information. You agree to provide accurate, current, and complete account information and to keep it up to date.
  • Account security. You are responsible for safeguarding credentials, enabling available security controls, and for all activity under your account.
  • Authorized use. Accounts are intended for business use by the individual or organization they are issued to. Sharing credentials is prohibited.
  • Workspace administrators. Workspace administrators manage member access, roles, integrations, and content. They are responsible for governing how their teams use the Service.
  • Authority to upload. You must have the legal right and authority to upload, process, and analyze any contract or document you submit to the Service.
  • Age. You must be at least 16 years old to use the Service.

3. Workspaces and organizations

  • Organization scoping. Workspaces are organization-scoped. Content uploaded to a workspace is intended to be visible only to authorized members of that workspace.
  • Roles and permissions. Where role-based permissions are implemented, administrators are responsible for assigning roles appropriate to each member’s responsibilities.
  • Administrator responsibility. Administrators are responsible for the conduct of users they invite, the integrations they enable, the playbooks they publish, and the data their team uploads.
  • Account ownership. When the Service is used on behalf of an organization, the organization is the account owner. Administrators may transfer or revoke access subject to in-product controls.
  • Access control. You are responsible for promptly removing members who no longer require access and for reviewing integrations, API keys, and connected accounts.

4. User content and contract files

  • Ownership. You retain all ownership rights in the contracts, documents, playbooks, comments, and other content you submit to the Service (“User Content”).
  • License to operate the Service. You grant TermHarbor, LLC a worldwide, non-exclusive, royalty-free license to host, store, transmit, parse, index, display, and process User Content solely as necessary to provide and improve the Service for you, including running AI analysis, search, obligation extraction, and reporting workflows you initiate.
  • Authority. You represent that you have all rights, consents, and authority needed to upload User Content and to allow it to be processed as described in these Terms.
  • Accuracy and legality. You are responsible for the accuracy, quality, and legality of User Content and for ensuring that uploads do not violate the rights of third parties or applicable law.
  • No training of shared models. We do not use your User Content to train shared, cross-customer AI models.
  • Prohibited content. You must not upload content that you are not authorized to process, that exposes third-party confidential information without permission, or that is unlawful.

5. AI features and legal review boundaries

The Service includes AI-assisted features that analyze contract content to surface clauses, risk indicators, deviations from playbook positions, suggested redlines, obligations, renewal windows, and summaries. TermHarbor uses AI to analyze contract content, extract risk signals, identify obligations, suggest review language, and generate summaries. AI outputs are review aids and should be checked by an authorized human reviewer before business or legal decisions are made.

  • Informational only. AI outputs are informational review aids. They may be incomplete, inaccurate, out of date, or otherwise unsuitable for your situation.
  • Not legal advice. TermHarbor does not provide legal advice. Outputs of the Service do not constitute legal advice, recommendations, or opinions.
  • Not a law firm. TermHarbor, LLC is not a law firm and does not practice law.
  • No attorney–client relationship. Use of the Service does not create an attorney–client relationship between you and us.
  • Human review required. AI redlines, suggestions, summaries, and risk findings require review and approval by a qualified human reviewer before being relied on or sent to a counterparty.
  • Qualified professionals. You are responsible for engaging qualified legal, financial, or other professionals for decisions where independent professional review is appropriate.
  • Citations and references. Where the Service surfaces citations or source references, those references are provided to support review and do not guarantee accuracy of the underlying analysis.

You must not configure the Service to autonomously approve, sign, or commit your organization to any legal obligation without human review.

6. Acceptable use

Your use of the Service is subject to our Acceptable Use Policy, which is incorporated into these Terms by reference. We may suspend or terminate access for conduct that violates that policy or applicable law.

7. Subscriptions, billing, and cancellation

  • Plans. The Service may be offered under free and paid plans. Available plans, features, and limits are described on the pricing page and may evolve over time.
  • Plan limits. Paid plans may include usage limits (for example, contract volume, AI runs, or seat counts). Exceeding limits may result in throttling, additional charges, or required plan changes, depending on plan terms.
  • Trial. 14-day trial. No credit card required for initial workspace provisioning.
  • Billing through a payment provider. Payments are processed by Stripe via its API. Card details are handled by Stripe and never stored by TermHarbor.
  • Annual prepayment. Annual prepayment receives a 15% discount.
  • Cancellation. Subscriptions require a 30-day cancellation notice. Notice takes effect 30 days after we receive it.
  • Taxes. Fees are exclusive of taxes. You are responsible for any applicable taxes, duties, or similar charges.
  • Refunds. Prorated refunds are available within the first 30 days of an annual term. Outside that window, fees are non-refundable except as required by law or as expressly stated in a written agreement.
  • Purchase orders. Purchase-order billing is available on Enterprise only.
  • Service levels. A contractual 99.9% uptime SLA is available on Enterprise only. Growth and Professional support is best effort unless a separate written agreement says otherwise.
  • Changes to pricing. We may change pricing for future billing periods with reasonable notice.

If billing is not yet enabled in your environment, the billing-related provisions in this section apply once billing is activated for your account.

8. Integrations and third-party services

  • Administrator authorization. Connecting integrations (for example, file storage, e-signature, CRM, communication, finance, or legal tools) requires administrator authorization in your workspace.
  • Third-party terms. Third-party integrations and services have their own terms, privacy notices, and pricing. Your use of those services is governed by those terms.
  • No responsibility for third parties. We are not responsible for the availability, accuracy, or behavior of third-party services, or for actions those services take on data you authorize them to access.
  • Access management. You are responsible for managing, reviewing, and revoking integration access, API keys, and connected accounts.

9. Confidentiality and security

Each party agrees to use reasonable measures to protect the other party’s confidential information from unauthorized use or disclosure, and to use such information only as needed under these Terms. We apply administrative, technical, and organizational safeguards designed to protect the Service and the data it processes, including access controls, workspace scoping, encryption in transit, limited internal access, and activity logging where implemented.

TermHarbor completed a SOC 2 Type II audit in March 2026. ISO 27001 work is in progress and TermHarbor is not yet certified against that standard. A DPA is available for GDPR and CCPA jurisdictions. We do not claim HIPAA or PCI compliance.

Report suspected security issues to security@termharbor.com.

10. Service availability and changes

  • Evolving service. The Service is actively developed. Features may be added, changed, or removed over time.
  • No specific uptime guarantee. Unless agreed in a separate written agreement, we do not guarantee a specific uptime, response time, or service level.
  • Maintenance. Planned and emergency maintenance may temporarily affect availability.
  • Material changes. Where reasonably possible, we will communicate material changes that meaningfully affect how the Service operates for paying customers.

11. Termination

  • By you. You may stop using the Service and cancel your account at any time.
  • Suspension for misuse. We may suspend access to investigate suspected violations of these Terms or the Acceptable Use Policy, or to protect the Service or its users.
  • Termination for violations. We may terminate accounts for material breach of these Terms, repeated violations, or unlawful use.
  • Effect of termination. Following termination, access to the Service ends. Data is handled according to our retention practices and any active legal-hold or contractual obligations.
  • Survival. Provisions that by their nature should survive termination — including ownership, disclaimers, limitations of liability, indemnity, and governing law — survive.

12. Disclaimers

To the maximum extent permitted by law, the Service and all AI-generated outputs are provided on an “as is” and “as available” basis, without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, or availability.

You acknowledge that AI features may produce incorrect, incomplete, biased, or misleading outputs. You are solely responsible for the decisions you make based on outputs of the Service and for obtaining qualified professional review where appropriate.

13. Limitation of liability

To the maximum extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, or business interruption, arising out of or related to the Service, even if advised of the possibility of such damages.

Each party’s total aggregate liability arising out of or related to these Terms will not exceed the amounts paid or payable by you to us for the Service in the twelve (12) months preceding the event giving rise to the claim, or one hundred US dollars (USD 100), whichever is greater.

These limitations apply to all claims, whether based on contract, tort, statute, or any other legal theory.

14. Indemnity

You agree to defend, indemnify, and hold harmless TermHarbor, LLC and its affiliates, officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to (a) your User Content, (b) your use of the Service in violation of these Terms or the Acceptable Use Policy, (c) your violation of applicable law, or (d) your violation of the rights of any third party.

15. Governing law

These Terms are governed by the laws of the State of Texas, United States, without regard to its conflict-of-laws principles. The parties submit to the exclusive jurisdiction of the courts located in that jurisdiction for any dispute arising out of or related to these Terms, except that either party may seek injunctive relief in any court of competent jurisdiction to protect its intellectual property or confidential information.

16. Contact

For questions about these Terms: